Trouble with Flash in Browsers

Here are a bunch of troubleshooting steps from Adobe to address Flash issues in Internet Explorer, Firefox, etc.

Installation problems | Flash Player | Windows


If you are having problems downloading or installing Flash Player on a Windows computer, follow these troubleshooting steps:

  1. Determine if you are using a 32-bit version of Internet Explorer on a 64-bit version of Windows.
  2. Check whether an older Flash Player version is already installed.
  3. Uninstall previous versions of Flash Player.
  4. Verify Internet Explorer Settings (skip for other browsers such as Firefox or Google Chrome).
  5. Download and install Adobe Flash Player (Internet Explorer)
  6. Download and install Adobe Flash Player (Firefox)

After following these steps, if you still have problems, see Advanced Troubleshooting: